Rokh CC

RokhCC is a technology transfer company with the legal participation of a foreign partner that is ranked first in the world in the field of communication center expertise in more than 55 countries regarding the most prestigious companies in the world which has been both tested and produced under Etraab Holding specialists since 2016 as the core service provider in the Middle East, research, study, analysis, design, production.

Introduction of Etrab Holding

Etraab Holding, assured in its product that under delivering world-class technology and bypassing the legal hurdles has come up with a product it meets the needs of internal and the developing countries, thus Etraab has become a successful company in the first step through signing a long-term contract with one of the leading internet service provider companies, Mobinnet Communications Inc. under classified NO, 20012-05-98, for making use of the product in the company regarding partnership in selling the related product in Iranian market

A company like SAP, which has been able to provide enterprise solutions to more than 87% of the world's most successful companies in Forbes 2000 Magazine is using the Engine of Etraab Holding partner, version 10.5 in its CRM software.

Mobin net

Etraab Holding, assured in its product that under delivering world-class technology and bypassing the legal hurdles has come up with a product it meets the needs of internal and the developing countries, thus Etraab has become a successful company in the first step through signing a long-term contract with one of the leading internet service provider companies, Mobinnet Communications Inc. under classified NO, 20012-05-98, for making use of the product in the company regarding partnership in selling the related product in Iranian market.

The RokhCC is designed, manufactured and supplied in accordance with the economic austerity requirements, in the way that it:

Reduce Costs by at least 80%.

Increase Customer loyalty by at least 200%.

Increase Productivity by up to 400%.

Increase New Markets by 600%.

RokhCC product features include:

Integrated Web Interface

Support for SIP Trunk Carriers

Supporting Chat

Supporting Email

Supporting SMS

Support for Social Networks like Telegram, Facebook and ...

Web RTC Support

Dedicated Web Browser in Internet Browser

No need for softphone and VoIP phones

Ability to Respond Simultaneously to Multiple Input or Output Channels

Integrated Interface for Barge-In and Coach Available for Supervisors

Multi-Tenancy Ability to Connect Multiple Hosts to a Single System

Capacity of Multi-Tenancy to Connect Multiple Hosts to a Single System

Campaign Management for Custom Planning

The Most Complete Global Queue Management

Using AI (Artificial Intelligence) for Distributing Calls

Provide Predective, Preview, Progressive and Manual Models in Call Management

Ability to Plan and Use the Most Complete Time Management Settings such as SLA

Automatic Distribution of All Contacts and Types of Communication Platform (ASD)

Manage Call Blending and Multimedia Blending

esktop Recordable Capability for All Agents

The Most Complete API for Communicating with Inter-Enterprise Systems

Real-Time Online Reporting Console on Web Pages

Ability for Recording All Conversations

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All material and intellectual rights of this system belong to Atrab Holding.